Why should I verify my account?
Occasionally we will require a user to confirm their account with a valid ID. This can occur when we receive one or more reports questioning the veracity of a user’s claims.
If you have received an email requesting verification of your identity, please do not be alarmed. It is a simple process of sending enough information for us to verify your identity. We’ve modeled this identity verification process off of other social networks like Facebook (see link).
*If you have received an email requesting verification, and you are indeed who you have stated to be and have not posted fake information about yourself, we apologize for this inconvenience. It is a necessary method we have chosen to adopt in order to protect the integrity and trust that our community thrives on. We have unfortunately had a small minority of users in the past who have posted fake stories and derailed conversations to the detriment and hurt of other members. These minority of users have done harmful actions such as pretending to be pregnant or miscarrying and even impersonating a real person which is illegal. This account verification process is a way to protect all of our users’ experiences, including yours.
How do I verify my account?
After you’ve received an email to verify your account, take a picture of a valid form of ID and then click here to go to the Account Verification Form. You only need to fill out the Account Verification Form if you’ve received an email from us instructing you to do so.
Valid forms of ID can include a government-issued photo ID like a driver’s license, state ID or passport. If you do not have a government-issued photo ID, then you can submit copies of two other documents that should your full name, birthday and picture. Examples include: school or work id, library card, utility bill, credit card, birth certificate, social security card.
Please cover up any personal information that we don’t need to verify your identity (ie., credit card number, address, or social security number).
Why do I need to upload and send my ID?
We require everyone using PTracker Social to be who they say they are. This includes not posting falsified stories about themselves and/or impersonality other people. We use the ID account verification as a method to secure the veracity of a user’s claims and identity if they have received one or more reports questioning their stories.
What happens to my ID after I upload it?
After we confirm your identity and story, we’ll permanently delete this document from our servers.
Why do I need to verify my account with a photo ID?
You only need to verify your account with a photo ID if you’ve received an email instructing you to do so. Our account verification form allows us to verify a user’s identity and make sure that they’re a real person.
Who needs to verify their account with a photo ID?
We on occasion will require a user to verify their account with a photo ID when we receive one or more reports questioning the veracity of a user’s account.
This is very upsetting. I feel like you don’t trust me.
The unfortunate reality is that we need to protect our community and there are people who in the past have harmed our community through misleading users and promoting fake stories. We decided that these were the right precautions we needed to take due to the world we live in. If you’ve been truthful then you have nothing to worry about. Just take a minute to fill out the account verification form and you’re good to go.
Is it safe for me to upload my Photo ID?
Yes, the form uses SSL (secure sockets layer) to securely transmit the information. Also, we delete your photo ID after confirming your account. On the photo ID we’re looking for your name, photo and birthday. Any other sensitive information you may cover up.
How do I upload a photo ID?
The easiest way is to take a picture of your government-issued photo ID with your phone and then fill out the form from your phone. If the photo upload feature doesn’t work from your phone then email the picture of the photo ID to yourself. On your desktop computer, go to the Account Verification Form and upload the photo ID from your email account (first download it to your desktop).
I don’t have access to a desktop computer?
Then, fill out the Account Verification Form on your phone and you can email us a picture of your government-issued photo ID directly to support at gpapps.com (replace “at” with @).
Why do you need my phone number?
Sometimes while verifying your account we might call to confirm the information you’ve given us. Also, if you’re under 18 years old and some of the claims you’ve made in your account have been questioned by multiple users, then we might ask to speak to your parent(s) to confirm the information.
I’ve joined other online communities and have never had to do this. Is this really necessary?
Each community is run differently, and this is one of the processes we’ve chosen for our community. We value the integrity and trust of our community and will take the necessary precautionary measures to make sure our community is protected and nurtured.
I apologize, I’m have posted false stories and/or am not who I claimed to be. What should I do?
Email us your account information. We will delete your account.