Windows App New Year’s Bug

Update: We’ve uploaded a new build on Jan 1 8:00pm PST that fixes the calendar bug.  Windows Phone store will release the update after they’ve reviewed it (hopefully within a week).  We’ve requested an expedited review.
Period Tracker on Windows phone has a bug that occurred with the start of the new year. With this issue, all user data is safe in the app. However, the period log page and the calendar page appear to be blank. Also, some users are experiencing a frozen home page and issues with saving a period start note.
We are currently investigating the bug with the highest priority and hope to upload an update tonight or tomorrow. Windows will take about a week to review the update and then it will be live in the Windows Store. In the meantime, please do not delete your app as this will cause you to lose your data.
We are very sorry for this inconvenience. Thank you for your patience.

Crash bug with iOS 7

We discovered a crash issue that seems to have affected a small number of our users on iOS7. This crash happens for some users who have installed iOS 7 and who have set their device Block Cookies Setting to “Always”.   When some of these users try to either launch their app or log in to a backup account, their app crashes.

If you have been affected by this issue, please do not delete your app as this will cause you to lose your data. You can either wait for our update version 9.1 that will fix the crash and allow you to open your app or do the following to immediately stop your app from crashing.
1. Go to your main device’s Settings/Safari/Block Cookies.
2. If your Block Cookie setting is set to “Always”, please change the setting to either “From third parties and advertisers” or to “Never”.
3. Force quit P Tracker. (You can do this by double-clicking the home button. Then when you see the P Tracker screen, swipe that screen up.
4. Open the app and log in to your backup account.

We are currently completing work on version 9.1 that contains the fix and hope to upload it tomorrow. Apple usually takes between 3-7 days to review the app and the update should be available after that time. Once you download the update, you can set your Block Cookie setting back to “Always” if desired.

Thank you for your patience. We’re so sorry for this inconvenience.

Period Tracker Deluxe v8.8.1 for iPhone – Symptom, Mood, Pill Icons in your Calendar

We just released v8.8.1 for Period Tracker Deluxe on the iPhone. This update fixes an issue that occurred in v8.8 where some users who were updating from a previous version were being shown a log in page. If you encountered this issue in v8.8, download v8.8.1 to fix this issue, or you can read my previous post for instructions on how to get past the login screen.

In addition to the bug fix, v8.8.1 also adds the same improvements from v8.8 to the Calendar page. We noticed that many of our users seemed to enjoy the “intimacy” and “flow/spotting” calendar icons on their month-view calendar. So we decided to expand on this functionality by showing symptom, mood, and pill icons on the month-view calendar as well.

So now, if you enter any symptom, mood, or pill note, the corresponding icon will show on that day’s calendar note section. Then when you click on any of the icons, you will see that icon appear on the month-view calendar on each day that same note has been entered. You can even scroll back to past months to see when else you entered that same note. We hope this feature will be helpful to our users.

In addition to this feature, v8.8.1 also adds improvements to our Social section by adding larger profile pictures in Social. Just tap on a profile icon in public profile page to enlarge the view.

We hope you enjoy this update and if you have any questions or thoughts, please email us at support@gpapps.com.

Period Tracker Deluxe Update for iPhone (v8.8) – Getting Past the Log In Screen

We released our latest update for Period Tracker Deluxe v8.8 on the iPhone. It is a major update that adds calendar icons for symptoms, moods, and pills.

After updating, users who are not already signed in to a backup account will a screen that asks you to create or log in to an account. When you see this page, please be assured that your data is safe inside your app.

When you see this page, you can do one of three things to get into your app:
1. Press “Skip this step”. This will take you into the app and you will see that all of your data is safe.
2. Create a new account. After creating your account, you will be taken into the app. Your app will also then begin doing auto-backups of your data.
3. Log in to an existing account. After you log in, please DO NOT restore from an old backup as this will overwrite the data that’s currently in your app. Press “done” instead to be taken into your app.

* Note: If you were doing emailed backups, you will not be able to log in as you do not have an account with us. Please either press “skip this step” or create a new account with us to get past this page.

If you have any issues or questions, please email us at support@gpapps.com

New Update for iPhone Period Tracker Deluxe (v8.6.3)

This update adds the following improvements to PTracker Social:
– Tip and survey responses to your posts now automatically appears in your following tab.
– Adds ability to follow responses to tip/survey question.
– Adds comment section for reporting abuse.
– Adds ability to view someone’s past posts in her profile pages.
– Fixes issue of error message popping up when re-entering the app.
– Fixes issue of slow Social tab loading.

Note: after releasing this update we discovered there is a bug that might show your period on you calendar as lasting until you next cycle if no period end date was selected for the previous month.  We will upload a update to fix this ASAP.

Changing your iPhone into Dark Mode

Some of our iPhone Deluxe users have asked for a dark mode to lessen eye discomfort while reading their Social tab at night. Here’s a quick trick to invert the colors on your iPhone whenever you triple click the home button that does the trick!

  1. Go to your main iPhone Settings
  2. Click the General icon
  3. Click on Accessibility
  4. Select Triple-click Home
  5. Select Invert Colors

Whenever you want your whites and blacks to be inverted, click your home button three times fast. Here’s a screenshot of what your social tab will look like in this mode. One warning, the profile pics might look weird in this mode, but hopefully the easier to read text will make up for this. 🙂

invert

Windows Phone Period Tracker Calendar Bug

Update: Period Tracker v 1.2 that fixes the hidden calendar issue is now available in the Windows Phone Store. If you were affected by this issue, please do not delete your app but go to the Windows Phone Store and download the latest update. This will fix the issue while preserving all of your past data. Thank you for your patience.

We discovered a bug in our Windows Phone app where starting in 2013, the calendar is hidden and the add note function is not working. Though you may not be able to see your past notes, they are safe as long as you do not delete your app from your phone.

We uploaded an update last night to the Windows Marketplace that fixes these issues. We are waiting for Microsoft to review and approve the update. In the meantime, please do not delete your app as this will cause you to lose your past information. When the update is available, please download it to fix the issue. We apologize for the inconvenience.

Period Tracker Deluxe (iOS) 8.4 update uploaded and waiting for approval

This past week we uploaded a 8.4 update for Period Tracker Deluxe (iOS). In this update we’ve added support for the iPhone 5 screen resolution (taller screen). We’ve also made several social improvements like adding a vote down button and adding the ability to add links to other posts in your post. We also fixed a lot of bugs.

Hopefully Apple will approve the update soon and it will go live immediately after approval.

Period Tracker Deluxe (8.2 social update)

We just released and update to Period Tracker Deluxe (iOS, version 8.2) with a social feature where users can post questions, tips, and chat with each other. Our hope and goal with Period Tracker Social is to allow our users a place where we can really help each other, have fun and make new friends.

We’d like to spend some time to address some questions and concerns you may have about our latest Social update.

1. Crashes:
8/10/12 10am update – We discovered the reason for some users experiences crashing at app launch. It appears to affect users who have the Companion mode enabled (Setting/Data/Companion). Companion mode (although not supported anymore) uses a google api that has been deprecated by Google and appears to no longer work. We have uploaded a 8.2.1 version and it is now waiting for Apple review. We have submitted an expedited review request and hope to have the update approved soon.
8/10/12 5pm update – 8.2.1 (iOS Deluxe) was just approved by Apple and fixes the crash bug.

2. Privacy: We’ve received some complaints about the Add Note confirmation page that shows relevant posts from other users. We are simply showing some of the latest posts from the symptoms you marked for that day. We are not uploading or sharing any of your private data. To users who find this page annoying, we are looking into adding the option to remove this page in a future update.

3. Embarrassment Factor: Some of you might be embarrassed by the idea of having a social feature inside Period Tracker. However, most of the groups and conversations inside social are centered around asking questions and sharing tips about our health, symptoms, and goals. For example, we learned a great tip about losing weight from a user who says she lost 17 pounds in a month from drinking a blended tomatoes before every meal. In addition to this, there are also groups just to have fun and get to know other users better. And of course there are groups to help each other and share stories on how to overcome health-related issues and even try to conceive.

4. Safety: Some of you may have concerns over the quality of the posts in the social section, maybe for younger eyes or even for ourselves. This is a huge priority for us. We are actively moderating the posts but are also looking for moderators to help keep spammers and inappropriate/negative behavior and comments out. To apply to be a moderator, please go to any group and press the settings button.

If you have any other thoughts or questions, please contact us. We are actively working on Period Tracker Social to be a place where we give value to each other, encourage each other, and help each other.